The thing about this business is that you can plan all you want but it’s the things that happen to you that really shape your story. All you can do is seek out opportunity and increase likelihood. That’s it. I use this awkward analogy a lot to describe our business: Client services is like hockey. You don’t really aim and shoot at the goal. You just create chaos in front of the net.
I honestly wonder what the percentage breakdown of life is, between the actions we take and the reactions we make, from when we wake up in the morning to when we crawl into bed at night.