To create a successful product—one that lasts—you’ve got to go one step further. You’ve got to support your customers. When they’ve got pains, you hurt too. And when they spread love, pop the cork.

Source: How App Developers Can Support 1000s of Customers

This was the choice Apple faced: support Flash and shut these critics up; or continue to not support Flash, take the criticism, and just wait a few years for everyone to forget about it, while former Flash proponents enjoy a better experience that they never would have gotten if Apple had listened to them.

Source: Daring Fireball: ‘Courage’

Point taken. Not to mention there’s a $10 adapter that adds a 3.5mm headphone jack to your iPhone. And, generally speaking, I’m not charging my phone while listening to it, so this yet-another-Apple-dongle does the job just fine, I think. 🙂

Somewhat aside: I’m holding off on getting an iPhone 7. Waiting until the (presumable) release of the 7S next year.

If you’re going to put your iPhone in a case, then it doesn’t really matter whether you get regular black or jet black, because when encased, they’re nearly indistinguishable.

Source: Daring Fireball: iPhone 7: Jet Black vs. Black

I’m frequently complimented on the bamboo case for my iPhone 5S (photo below, taken with my Macbook’s webcam, apologies for potato quality). It’s relatively distinctive and adds a non-negligible layer of protection.

Bamboo iPhone case

I subscribe to the notion that phones should always have a case, because this is a friggin’ expensive piece of equipment that will be exposed to all sorts of abuse. And since I try to run on a 3-ish year hardware refresh cycle, the device needs to hold out for that long.

(It’s the same reason I have a hardshell for my Macbook Pro. It adds a layer of protection, and also gives me a guilt-free surface to place stickers on!)

Now I get that not everyone agrees with this philosophy. I see all those unprotected phones when I’m on the subway. And I get that the aesthetics of a naked phone matter greatly to some people.

But if you’re going to put your phone in a case, the colour doesn’t matter.

The touch points of an elegant client experience.

From the first impression to the ongoing relationship, an elegant experience requires more than aesthetics. It’s consistent attention to detail at all levels, creating value for everyone involved the entire way.

Audioblog 01: Continuing education vs. learning by doing

I spoke with Adam Warner a couple weeks ago about having podcasting as a “someday” item on my wishlist. My motivation was to learn more about working with audio. Adam’s reasoning for starting his…

Andy McIlwain, who works in community at GoDaddy, will tell you that he has only been doing this “professionally” for one year. But his experience in community dates back to the late ’90s, when he began to moderate and manage gaming communities on a volunteer basis and as something he did on the side. But when a perfect job opened up at GoDaddy, he found that the skills he had been building for the last 15+ years translated pretty easily to the corporate world.

Source: The Skills You Gain From Starting a Community – Community Signal

I had the pleasure of speaking with Patrick O’Keefe on the Community Signal podcast a couple of weeks ago. We talked about making the jump from working on communities as a hobby to working on them as a profession; how joining GoDaddy a year ago was a perfect opportunity; we take a trip down memory lane talking about ezBoard; and a bunch of other good stuff.

Aside: I also recently had a chat with Adam Warner on his podcast. We talked more about the WordPress side of things over there. 🙂

I’ve put together a 10-step launch plan to help you (and I) stay cool, calm, and collected while coordinating a launch. This plan should give you the tools to make the experience the best for you and your team, and help contribute to the success of the launch.

Source: Stay cool, calm, and collected when launching products – Medium

Kudos to Hailey Coleman at Shopify for putting this together.