Reach Teach Sell: Aligning community to the customer journey

Last November I presented at the Community Everywhere virtual summit.

My session covered the Reach Teach Sell framework, which is my way of creating alignment between customer experience and community management programs.

The Led By Community team published a recap of my session a few weeks ago. They did a darn good job capturing the details, so I thought it was worth summarizing the summary here. 😊

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