Reach Teach Sell: Aligning community to the customer journey

Last November I presented at the Community Everywhere virtual summit.

My session covered the Reach Teach Sell framework, which is my way of creating alignment between customer experience and community management programs.

The Led By Community team published a recap of my session a few weeks ago. They did a darn good job capturing the details, so I thought it was worth summarizing the summary here. šŸ˜Š

Read more

Hello world!

Hi! Iā€™m Andy Claremont. Welcome to my little corner of the web, where Iā€™m sharing notes on what Iā€™m reading and thinking about. I help early-stage B2B SaaS startups with community-centric customer experience programs. My work pairs nicely with teams in Marketing, Product, and Customer Success. Most of my time is currently spent on community … Read more