The lack of full distribution creates literal water cooler and happenstance conversations in the central office, where it’s literally impossible for remote employees to participate in the conversation, instead of pushing conversation into a shared “online” forum. Along those lines, emotive relationships are built within the central office, and infrequently developed in equal proportion with the broader distributed team. Team meetings where everyone joins on a webcam are replaced with awkward “being the guy on the projector screen staring down at the half of the office team that you can actually see.”
via Speaking of Hub and Spoke | Jake Goldman.
The idea of remote vs. localized workforces comes up a lot in the web industry, and especially so in the WordPress community.
“It all leads to an existential question. At the end of a digital career, what do you have left?”
via Why I left Google to lead Intercom’s user research.
“Scaling your customer service doesn’t mean losing the numbers, or even losing the human touch. It does mean that a certain subset of customers who prefer to self-serve get their answers faster and with less frustration. There are some great tools out there, and for smaller companies that can’t afford the shiny tools a small team should be able to get a good sense of what the common issues are even if they lose out on those who use the self-serve options.”
A great comment on the subject of scaling support.
So, again, using photos of human faces can increase your conversion rate, but don’t assume all photos are created equal. We’re pretty good at spotting stock images these days, and we often find them inauthentic.
via 5 Psychological Principles of High Converting Websites | Entrepreneur.com.
The goal of the 100 Thing Challenge is to break free from the confining habits of excessive consumerism. A lot of people around the world feel “stuck in stuff.” They feel like their closets and garages are too full of things that do not really make their lives much better. But how to get unstuck?
via About the 100 Thing Challenge | David Michael Bruno.
During my last move I realized how much stuff I have that I haven’t used/watched/read/listened to in years.
These things take up space; they add to the burden of moving.
What’s the point of that?
Everything I do these days is digital. Music is streamed, videos and games are downloaded.
The only materialistic things I really care about are books (the ones that I go back to time and time again, usually work and life related) and artwork.
So I’m taking the challenge, and cutting back on the amount of stuff I have.
Here’s to less things.
This might be a no-brainer, but a ton of young people looking for work don’t have a functioning website because they’re still struggling to build some crazy flash bonanza themselves. STOP. Unless you want to do web work for a living, sites like cargo collective, indexhibit, and carbonmade are perfectly fine ways to make portfolio sites. Many professionals use them as they are easy to update, which you will learn is THE MOST important trait a portfolio website should have.
via Jessica Hische – Getting Freelance Work.
(This is written with designers in mind, but it applies to pretty much anyone and everyone, I think, trying to get found.)
Customer portals are great for power users but casual users, who make up the majority of any user base, simply aren’t going to click away from what they’re doing to go to another site.
via The era of the entitled customer and the future of customer engagement | UserCentered.